Citigroup recently announced it has entered into an agreement with IBM to explore possible uses for IBM Watson. Under the agreement, Citi will examine the use of deep content analysis and evidence based learning capabilities found in IBM Watson to help advance customer interactions, and improve and simplify the banking experience.
Citi is working to be the leading digital bank, providing customers with the latest technology to enhance and facilitate service. Citi will evaluate ways that IBM Watson technologies can help analyze customer needs and process vast amounts of up-to-the-minute financial, economic, product and client data.
Citibank customers have come to expect the highest level of service in an integrated, timely fashion, whether delivered by phone, ATM, live-chat, online or in person in a branch.