PSBank Recognized By BSP For Its Exceptional Customer Engagement; Wins Pagtugon Award For The 3rd Time

Philippine Savings Bank (PSBank) was recognized anew by the Bangko Sentral ng Pilipinas (BSP) for its excellence in responding and addressing issues or concerns of clients referred to the Bank by the BSP and was conferred the Pagtugon Award for the third time. PSBank also won the award in 2016 and 2015.

PSBank President Jose Vicente Alde (2nd from left) and First Vice President Mary Jane Valero, Customer Experience Group Head (2nd from right) receive the BSP Pagtugon Award from BSP Monetary Board Member Antonio Abacan Jr. (left) and BSP Deputy Deputy Governor for Resource Management Sector Cyd Tuano-Amador (right).

The recognition was awarded to the bank at the recent 2018 Awards Ceremony and Appreciation Lunch for Stakeholders held at the BSP Assembly Hall, BSP Complex in Manila.

A proof of excellence in PSBank’s customer-centric business strategy, the recognition inspires us to further enhance our customer-relationship initiatives in line with our brand promise of delighting our customer at every encounter,” PSBank President Jose Vicente Alde said.

PSBank was also recognized as a finalist in 2 categories namely Outstanding PhilpaSS Participant Servicing Customer e-Payments for Thrift Banks and Outstanding Partner for Children’s Savings Mobilization.

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