Sitel Philippines champions CCAP’s 2018 Contact Islands Conference

Sitel, one of the world’s largest customer experience management companies, throws its full support behind the 2018 conference of the Contact Center Association of the Philippines (CCAP). This year’s CCAP “Contact Islands” conference theme is “Leading with CX in the Digital World.” “This year’s event continues with last year’s important discussions on emerging technologies, AI,…

Contact Center Association Of The Philippines Commits To Strict Enforcement Of Necessary Data Protection Policies In 2018

The Contact Center Association of the Philippines (CCAP) is assuring regulators of its full commitment to cooperate in the enforcement of strict policies that aim to help protect data of all stakeholders in local contact centers’ operations. This was the main message of the industry group during its recent CEO Forum, a year-opener conference for…