As an advocate of superior customer experience, Globe Telecom moves to protect its prepaid subscribers against alleged load theft and unknown load deductions, more popularly known as “nakaw-load” with its roster of prepaid load notification services.
Globe Prepaid pioneered the first free and automatic load notification service in the country, the Globe Prepaid Load Watch, which gives subscribers real-time updates on load usage. Through Globe Prepaid Load Watch, prepaid subscribers automatically receive alerts on their mobile phones when their load reaches P5 or less or when they have insufficient balance to make calls or send a text message. Through this service, subscribers may also know about their remaining load amount, expiry date as well as reloading time.
“In the spirit of a worry-free experience, we have strengthened our roster of prepaid load notification services to allow subscribers to enjoy our prepaid promos and offers. We understand that one of the major concerns among prepaid subscribers is the unknown deductions from their prepaid load, or the alleged nakaw-load, thus our load notification services aim to help them stay updated on their load balance and usage. Through these innovative services, our customers are informed of their load status so they can spend more time enjoying and exploring the wonderful world of Globe Prepaid,” says Issa Cabreira, Vice President for Globe Prepaid Business.
Globe prepaid subscribers can also use the innovative self-service menu *143#, the most convenient way for Globe Prepaid subscribers to access their load balance, check the status of promo registration and avail of downloads, promos and other services for free without keywords or access codes. Subscribers may inquire about their remaining balance by dialing *143#, and then select balance inquiry.
The leading telecommunications company has also gone proactive with push text messages that eat up prepaid load by allowing subscribers to discontinue receiving value-added services (VAS) such as games, ringtones, wallpapers, apps, among other multimedia content. Subscribers may opt-out from these services by listing down the access codes received, texting CHECK to the access codes to verify if subscriber has any registrations and texting STOP to the access code to opt-out.
Finally, Globe Telecom has put in place its Talk2Globe channel which guarantees subscribers 24/7 access to customer service. Subscribers are assured of easy access to any assistance including inquiry on remaining balance, usage, and load expiration to prevent ‘nakaw’ load. Talk2Globe is available via the Globe Hotline, the mobile phone, and on social media.
Visit www.globe.com.ph/prepaid for more details.