In response to TV5‘s complaint against SKYcable with the National Telecommunications Commission (NTC) for failing to air TV5’s signal for over two hours on December 13, 2014, SKYcable released a press statement regarding the issue.
Here’s SkyCable’s official statement:
SKY apologizes to customers that experienced a seven minute signal loss last December 13, 2014. We continue to work round-the-clock to minimize and immediately resolve service interruptions in the future.
We wish to expound that the signal loss was due to a power fluctuation that affected all our channels in Metro Manila, at 2:13pm of December 13, 2014. By 2:20pm, we were able to restart our equipment in order to restore the channels.
SKY wishes to clarify that any extended signal loss of TV5 was due to the fact that the set-top box that they provided to us defaulted to AksyonTV not TV5 once equipment were restarted.
We will work with the NTC and TV5 to prevent similar occurrences in the future.