The annual Asian Utility Week awarded Meralco the prestigious “Best in Customer Engagement Project” for Meralco’s rollout of its prepaid electricity service, topping over 40 utilities from Asia.
The international panel of judges cited the “shared value” that Meralco magnified, with its prepaid service benefitting both customers and the country, providing a pioneering, innovative service. Combined with research showing a very high approval rating,
Meralco garnered a near-unanimous vote from the judges. The Asian Utility Week was held from May 24-25 in Bangkok, Thailand.