A motorcycle is only a two-wheel vehicle but its complexity makes it a machine that requires periodic service and maintenance throughout its lifetime. With Honda Philippines, Inc., customers are guaranteed with a top-notch and uncompromised after-sales service and support to ensure worry-free ownership every step of the way.
As the No. 1 motorcycle manufacturer in the country, Honda Philippines, Inc.’s Assistant Vice President for Customer Service Operations, Hitoshi Ito credits their success to one of the most important buying experiences of a customer – making them feel valued and cared for. “We know that customers buy motorcycles because this helps make their daily lives better. In the same way, Honda’s customer service will always be here to help our customers’ daily lives better, easier, and more comfortable as well.”
Aside from exclusive dealers being equipped with tools, equipment, and publications, all their mechanics are guaranteed to be well-trained and accredited. They also receive regular training both in the aspect of technical and customer service, which is an important protocol all dealers need to follow. After all, they believe that empowering their front-liners towards an exceptional after-sales experience is the key to adding value, joy, and safety to the lives of the customers. For their founder Soichiro Honda, human relationships are based on trust. “It is our job to fix their motorcycles, but more than that, the true goal is to repair the customer’s heart, to make the customer’s happy,” he affirms. Thus, Honda’s Mechanic Skill Olympics annual competition is a testament to this vision, as it’s not only the most-awaited activity of all their dealers and mechanics, it’s also a showcase of their individual technical expertise. As a reward, the winners get to represent the country in an international competition, participated by other Honda distributors from Asia and Oceana.
Upon purchase, the motorcycle comes with warranty provisions that customers can use as needed. Whether the purpose of a customer for buying a motorcycle is work or leisure, Honda believes that care, trust, knowing what they do, accessibility, and listening to customers are timeless principles that they should always live by. “We believe that Honda’s role in the community is not just to produce great products but also ensure that high quality services are accessible to its customers through its after sales program. This is the reason why Honda has always been at the forefront of the motorcycle business in the Philippines and why we have kept the loyalty of our customers over the years,” adds Customer Service Manager, Cyrus Pagaran.
For another esteemed customer service manager Noli Minor Jr., Honda Philippines, Inc.’s, ethos of valuing the joy of customers for an owning a motorcycle encourages customer loyalty. “We always ensure that a purchase is supported by strong after sales through our dealers. We want our customers to always come back to our dealers because they are delighted with the services. It’s the responsibility of Honda to make our dealers always be ready about it.”
Looking for a trusted and reliable motorcycle brand is the first thing, but finding a team who believes in the value of relationship based on trust of their customers always comes next. With Honda Philippines Inc., no detail is too small, no issue is too complicated. Honda believes in the power of dreams by adding value to the life of all its customers through its consistent and strong customer service.
To kick off another exciting year ahead for all patrons and interested buyers, Honda Philippines Inc. recently launched the Serbisyong Panalo Promo, a campaign that runs until April 30, 2022. For every purchase of Honda genuine part, apparels, or avail a service worth Php300, they will be entitled to a raffle ticket for a chance to win any of the following: Honda helmet (15 winners in NCR, Luzon, Visayas, and Mindanao) smart phones and a brand-new Honda PCX160 (one winner each for NCR, Luzon, Visayas, and Mindanao).