Orange Magazine
  • Home
  • Advocacies
  • Arts & Culture
  • Entertainment
    • Books
    • Events
    • Gaming
    • Concerts
    • Movies
    • Music
    • Magazines
    • Theaters
    • TV
    • Tech
  • Lifestyle
    • Beauty & Wellness
    • Fashion & Brands
    • Food & Beverage
    • Home & Living
  • Featured
    • Exclusives
    • Interviews
    • Covers
    • Press Releases
    • Promos
  • About
  • Contact Us
Facebook X (Twitter) Instagram
Orange MagazineOrange Magazine
  • Home
  • Advocacies
  • Arts & Culture
  • Entertainment
    • Books
    • Events
    • Gaming
    • Concerts
    • Movies
    • Music
    • Magazines
    • Theaters
    • TV
    • Tech
  • Lifestyle
    • Beauty & Wellness
    • Fashion & Brands
    • Food & Beverage
    • Home & Living
  • Featured
    • Exclusives
    • Interviews
    • Covers
    • Press Releases
    • Promos
  • About
  • Contact Us
Orange Magazine


Home»Business»How Viber Business Messages push for a more dynamic brand-customer conversations
Business

How Viber Business Messages push for a more dynamic brand-customer conversations

The app has given brands and users more ways for rich communication
Team OrangeBy Team OrangeMarch 13, 20222 Comments3 Mins Read
Facebook Twitter Pinterest
Share
Facebook Twitter LinkedIn Pinterest Email

Viber, a global leader in messaging communication, continues creating opportunities to enhance the level of communication between brands and customers and make their correspondences more efficient and dynamic with Viber Business Messages.

The messaging app has recently released an update that enables brands to send video to users from their Viber business account. The feature will work for videos in 3gp, m4v, mov, and mp4 formats with a maximum size of 200MB. Businesses have the option to send just a video message, a video with an accompanying text or caption, or a video that also comes with a text and a call-to-action button.

The feature allows brands to send even more engaging, creative, and useful content, utilizing video to showcase new products, explain product characteristics, provide instructions, and more. Users are also able to reply to and pin a video message, just like any regular Business Message.

To further add ease to users’ interactions with brands, Viber also now allows them to copy codes, phone numbers, emails, and links within Business Messages. The feature works for numbers of 4 digits and longer. A long tap on the number will copy it and display a toast message with “Number copied”. This is especially convenient for one-time passwords, promo codes, delivery tracking IDs, and such.

With a short tap on a link, an email or a long number that can be dialed or messaged (usually above 7 digits) users will see a menu with different options: call, message, add to contact, or be redirected to a website or email box. Both new features are already available on Android, iOS, and Desktop.

Latest Viber Business Messages features

These updates enrich the Viber Business Messages suite of features that are designed to improve brand communication with customers, something which may be particularly useful amid a pandemic and into the new normal. With these, brands can send in promotional, transactional, and conversational messages in a single chat thread, which can be helpful at a time when chatting has become a common part of life. The new features follow a series of key releases that aim to give businesses a chance to offer better customer support, after sales care, convenient management of important information, and more.

Some of these include a two-way file-sharing option that allows brands to send important information and different types of files like warranties, invoices, catalogs, booking confirmations, and certificates. Users can exchange files with brands and send in ID copies, different documents, and the like. Viber users can also easily send photos and videos to brands, which can be helpful if they’re having an issue with a product and would like to receive after-sales support.

The messaging app also lets customers pin important Business Messages within a thread or to pin the full conversation on top of the main chat screen for easy and quick reference. They can reply to specific messages within Viber Business Messages, making it easier for conversations to cover specific topics in a clear way. And if a brand cannot provide responses straight away, the new auto-reply feature works like an out-of-office, which very soon will be also customizable according to a brand’s preferences.

The desire to make the process of brand-to-user interaction engaging and convenient—as if a customer is talking with an acquaintance, friend, or loved one—drives the constant development of Viber’s suite of features. After all, it’s been found that more customers today value personal, dynamic, and conversational with brands they engage with.

Viber Business Messages viber philippines
Share. Facebook Twitter Pinterest LinkedIn Tumblr Email
Team Orange
Team Orange

TEAM ORANGE is Orange Magazine TV's select contributors. It also contains Press Releases. Please follow @OrangeMagTV on Twitter for other updates.

Related Posts

Celebrating Her: Here are 8 Practical and Stylish Logitech Gifts she’ll love this Mother’s Day

May 9, 2025

Celebrate Mother’s Day with Anko at Glorietta 2

May 9, 2025

City of Dreams Manila highlights thoughtful offerings to Celebrate Mother’s Day

May 9, 2025

2 Comments

  1. febry on June 13, 2022 2:14 pm

    nice, thanks for the information

    Reply
  2. Pingback: How Viber Business Messages push for a more dynamic brand-customer conversations – RFEEDERPH

Leave A Reply Cancel Reply

Facebook X (Twitter) Instagram
© 2025 OrangeMagazine.ph.

Type above and press Enter to search. Press Esc to cancel.