UBX, the leading open finance platform in the Philippines, has planted its customer experience on the value of empathy, as it continues to promote innovation and advocate for financial inclusion.
During the Customer Experience Asia Week 2022 held in Singapore, UBX Chief Operations Officer & Chief Customer Officer Iris Yacat said the key ingredient to a great customer experience is the marriage of online and offline approaches to creating meaningful solutions.
“The pandemic has greatly disrupted how we interact with our customers, resulting in the heightened need for understanding behaviors both offline and online. This means that we have to focus on embedding more services in the online experience by leveraging data to capture and measure feelings and sentiment more quickly and accurately. We then follow through offline by guiding our people on the ground to provide an empathetic experience for our customers,” Yacat said.
Studies have shown that perceived value, customer support, assurance, speed, and “firm innovativeness” are major factors for positive customer experience, particularly in fintech. UBX considered these factors by modeling its platform from different perspectives: the customers and the businesses.
“At the individual level, we prioritize human-centered design principles and simple language to create frictionless customer experiences. For businesses, the value of participating in open ecosystems means transforming many aspects of their organization from the systems, processes, and culture; this does not happen in an instant and hybrid journeys can be a bridge. To quote our CEO, sometimes you have to do non-digital and non-scaleable things, to bring them to scale,” Yacat explained.
Yacat added that empathizing with customers and acting with agility is the secret to success in the digital age. According to McKinsey & Co., agile business units that follow this method outperformed non-agile competitors 93 percent of the time and have higher rates of customer satisfaction.
A big part of providing services requires the understanding of customer perspective and in the age of information, UBX makes it a point to meet their demand by prioritizing data security and privacy, which at present, is the primary concern of both corporations and individuals Yacat added.
“In open finance, trust is at the heart of everything we do. Empathizing with customers means that their safety and security remain to be our top priority. Hence, UBX always makes it a point to be compliant with the latest rules and regulations” assured Yacat.
Only recently, the Bangko Sentral ng Pilipinas mandated banks and financial institutions to strengthen their policies on customer confidentiality. Now more than ever, major financial service providers are required to band together with the public sector to achieve this goal.
“While UBX prides itself to be the leader in open finance in the Philippines, sharing the secret to our success just goes to show how committed we are to including everyone. At the end of the day, all like minded individuals and institutions who are just as committed to financial inclusion as we are, should be dedicated to putting the human experience at the core of their services,” said UBX President and CEO John Januszczak.
64 Comments
I am typically to blogging and that i really appreciate your site content. This great article has really peaks my interest. My goal is to bookmark your site and maintain checking for brand spanking new data. bigfat cc
I must say, I think your really on point with this, I can’t say I am completely on the same page, but its not big of a deal . wizardshop
Effectively composed data. It will be useful to anyone who uses it, including me. Keep doing awesome. Without a doubt I will look at additional posts. This site appears to get a lot of guests. HARGATOTO
Aw, this was a very nice post. In concept I wish to put in writing like this moreover – taking time and precise effort to make an excellent article… however what can I say… I procrastinate alot and on no account appear to get one thing done. cczauvr cc
Fantastic read, I just passed this onto a colleague who was doing a little research on that. And he actually bought me lunch because I discovered it for him smile So let me rephrase that: Thanks for lunch! savastan
Amazing article, it was especially useful! I basically started in this and I’m turning out to be more familiar with it better! Cheers, continue to do amazing! palace303 terpercaya
I’m intrigued. I don’t think Ive met anybody who knows as much about this subject as you do. You are really all around informed and extremely astute. You composed something that individuals could comprehend and made the subject captivating for everybody. Truly, incredible blog you have here. สล็อตเว็บตรง
I’d must verify with you here. Which isn’t something I often do! I take pleasure in reading a post that may make people think. Additionally, thanks for allowing me to comment! patrickstash
Hiya, I’m really glad I’ve found this information. Today bloggers publish only about gossips and internet and this is really irritating. A good website with interesting content, that’s what I need. Thanks for keeping this web site, I’ll be visiting it. Do you do newsletters? Can’t find it. findsome tor
Amazing article, it was especially useful! I basically started in this and I’m turning out to be more familiar with it better! Cheers, continue to do amazing! Canada Sportsbooks
I’m intrigued. I don’t think Ive met anybody who knows as much about this subject as you do. You are really all around informed and extremely astute. You composed something that individuals could comprehend and made the subject captivating for everybody. Truly, incredible blog you have here. situs slot
Effectively composed data. It will be useful to anyone who uses it, including me. Keep doing awesome. Without a doubt I will look at additional posts. This site appears to get a lot of guests. omacuan
This web site is often a walk-through for all of the knowledge you wanted concerning this and didn’t know who must. Glimpse here, and you’ll absolutely discover it. binance 注册
Your resilience inspires others to keep moving forward. Lokahi Photography
Effectively composed data. It will be useful to anyone who uses it, including me. Keep doing awesome. Without a doubt I will look at additional posts. This site appears to get a lot of guests. wa web
I admire your focus on uplifting every person. same day electricity service texas
I’m intrigued. I don’t think Ive met anybody who knows as much about this subject as you do. You are really all around informed and extremely astute. You composed something that individuals could comprehend and made the subject captivating for everybody. Truly, incredible blog you have here. wps下载
I enjoy the variety of blogposts, I actually certainly favored, I like more knowledge about them, considering it is rather excellent., All the best designed for revealing. 인천출장안마
The subsequent seems including it goes without saying excellent. Almost all these trivial details are meant by employing volume of footing understanding. I love to these individuals drastically. 의왕출장마사지
Well done! I appreciate your contribution to this matter. It has been insightful. my blog: how to make money online Slot Gacor
There are incredibly many details prefer that to take into consideration. This is a excellent denote mention. I provide thoughts above as general inspiration but clearly you can find questions much like the one you start up in which the most crucial factor might be in honest great faith. I don?t know if best practices have emerged around things like that, but I am certain that your chosen job is clearly labeled as a good game. Both boys and girls have the impact of just a moment’s pleasure, for the remainder of their lives. mb789
I am not sure where you are getting your information, but good topic. I needs to spend some time learning much more or understanding more. Thanks for wonderful information I was looking for this info for my mission. 달리는토끼
I really like gathering useful info, this post has got me even more info! situs slot
I have seen a lot of useful points on your site about pc’s. However, I’ve the thoughts and opinions that notebooks are still not nearly powerful sufficiently to be a sensible choice if you frequently do jobs that require lots of power, for example video editing and enhancing. But for world wide web surfing, statement processing, and a lot other prevalent computer work they are just great, provided you do not mind the little screen size. Many thanks sharing your ideas. Conshohocken fast food restaurants
Check out different facilities for beat making online and find out one that suits you best. Beat-making is a popular hobby today. There are a good number of options to combine so you only have to twist and turn. Kindle Direct Publishing help USA
Some truly interesting information, well written and broadly user pleasant. 다낭 유흥
Check out different facilities for beat making online and find out one that suits you best. Beat-making is a popular hobby today. There are a good number of options to combine so you only have to twist and turn. PINK GELATIN TRICK
the internet is always the source of cheap stuffs, you can buy cheap electronics, cheap softwares and other stuffs” 노원호박나이트
you are in reality a excellent webmaster. The website loading speed is amazing. It kind of feels that you’re doing any unique trick. Furthermore, The contents are masterwork. you’ve performed a fantastic job on this matter! 동탄가라오케
I really like what you guys tend to be up too. This type of clever work and reporting! Keep up the superb works guys I’ve included you guys to blogroll. Jeetbuzz BD
wireless routers are very necessary nowadays because we do not want so many wires running around the home,. pocket american bully breeders
After study several of the blogs with your website now, i truly much like your strategy for blogging. I bookmarked it to my bookmark web site list and will be checking back soon. Pls look at my internet site at the same time and make me aware if you agree. 강남텐프로
Howdy! This is my first comment here so I just wanted to give a quick shout out and tell you I genuinely enjoy reading your blog posts. Can you suggest any other blogs/websites/forums that go over the same subjects? Thanks! 강남텐프로
I discovered your blog post site on google and check a few of your early posts. Always keep in the great operate. I simply extra the RSS feed to my MSN News Reader. Looking for toward reading much more on your part at a later date!… 강남퍼펙트
Nice read, I just passed this onto a friend who was doing a little research on that. And he actually bought me lunch since I found it for him smile So let me rephrase that: Thank you for lunch! 강남가라오케
This is so good to see. We have do more things like this for other families. They are protecting us and we need to support them in this way. 강남달리는토끼
After I initially commented I clicked the -Notify me when new feedback are added- checkbox and now every time a remark is added I get four emails with the same comment. Is there any manner you may remove me from that service? Thanks! 의정부한국관나이트
I’m not sure exactly why but this web site is loading extremely slow for me. Is anyone else having this problem or is it a issue on my end? I’ll check back later on and see if the problem still exists. 강남가라오케
Reputable companies often disclose detailed information about their sourcing practices, including the location and methods of cultivation whole melt extracts disposable real or fake
you could have an important blog right here! would you like to make some invite posts on my blog? 강남달토
Hello. impressive job. I did not anticipate this. This is a great story. Thanks! 강남셔츠룸
I’m impressed, I must say. Genuinely rarely will i encounter a weblog that’s both educative and entertaining, and let me tell you, you may have hit the nail to the head. Your notion is outstanding; the issue is something that insufficient everyone is speaking intelligently about. My business is happy i always came across this inside my find some thing in regards to this. ноутбуки і планшети
All other bloggers should take note: this is what awesome blogs look like! I can’t wait to see more of your work! Not only is it engaging, but it is also creative. If you would respond with a link to your Facebook, I would be very grateful! ultimateshop
I am just commenting to let you understand what a brilliant encounter our daughter enjoyed using your web page. She realized a wide variety of things, including what it’s like to have an incredible giving heart to make many more effortlessly understand some impossible topics. You really did more than her expected results. Thank you for distributing such essential, dependable, explanatory not to mention easy tips on that topic to Mary. swipestore
You will discover obviously quite a lot of details like that to take into consideration. That´s a great point to bring up. I will offer you the thoughts above as general inspiration but clearly you will discover questions like the one you bring up where the most important factor definitely will be working in honest very good faith. I don´t know if greatest practices have emerged around things like that, but I am certain that your job is clearly identified as a fair game. russianmarket to
You’ve got a great blog there keep it up. I’ll be watching out for most posts. ultshop
Wow What great information. Thank you for the time you spent on this post. savastan0 tools
Immediately that awesome web page really should irrefutably grown into known in the many webpage the majority of people, a result of the diligent articles or blog posts or maybe opinions or possibly responses. gonzo c0m
Needed to compose you a tiny note to finally thank you very much yet again for your personal splendid methods you have discussed above. It is strangely open-handed with people like you to provide publicly all that a number of people would have marketed as an electronic book to generate some bucks for their own end, primarily now that you could possibly have tried it if you ever wanted. These inspiring ideas likewise acted like a fantastic way to know that the rest have the same dreams really like my personal own to see a whole lot more concerning this problem. I’m sure there are thousands of more enjoyable times in the future for many who check out your blog. unitedshop
if the buffalo in my head could speak german i would not know a god damm thing. What i do know is that the language of art is out of this world. russianmarket
There couple of fascinating points with time in this post but I don’t know if these center to heart. There’s some validity but I am going to take hold opinion until I explore it further. Excellent article , thanks and we want more! Added to FeedBurner likewise bclub
Great post however , I was wanting to know if you could write a litte more on this subject? I’d be very thankful if you could elaborate a little bit further. Bless you! Stashpatrick mobi
I really like your blog.. very nice colors & theme. Did you make this website yourself or did you hire someone to do it for you? Plz answer back as I’m looking to design my own blog and would like to know where u got this from. thanks a lot stashpatrick login
수원출장마사지 – 수원 전역에 24시간 여성 전문 마사지사가 찾아가는 출장 홈타이 서비스! 아로마, 스포츠, 커플 마사지로 피로와 스트레스를 합리적 가격에 풀어 수원출장마사지
Stashpatrick avoids clutter and stays focused. The simplicity is perfect. stashpatrick
The Pink Salt Trick refers to the surprising and beneficial uses of Himalayan pink salt beyond regular seasoning. PInksalttrick
I’m impressed, I must say. Truly rarely do I encounter a weblog that’s both educative and entertaining, and without a doubt, you might have hit the nail about the head. Your concept is outstanding; the problem is something which too few people are speaking intelligently about. We are happy which i found this around my look for something regarding this. https://78win01.life/
78WIN is an online entertainment and betting platform that is popular in Asia. According to information 78win
스포츠 베팅이나 경기 예측에 관심이 있다면 한 번쯤 **“스포츠 픽”**이라는 용어를 들어보셨을 것입니다. 간단히 말해 스포츠 픽은 특정 경기의 결과를 미리 분석하고 예측한 정보를 의미합니다. 스포츠 픽
Good day, it’s it will be absent from study even so any kind of, i have been previously surfing within your websites and seeks clearly in fact organized. I’m just building a unique web page and thus under pressure to get it look good, whenever my partner work on element my spouse and i screw it up. By what method really tough provides the actual to develop your site? May possibly some criminal much like me without any subsequent have achieve it, as well offer family renovation pages of content devoid of having destroying it again all the time? Ice Cream California Cake Shop
you have got a excellent weblog here! want to develop invite posts on my weblog? frozen yogurt
You really make it seem really easy with your presentation but I in finding this matter to be actually one thing that I think I’d by no means understand. It kind of feels too complex and very huge for me. I am looking ahead for your subsequent submit, I¡¦ll try to get the hang of it! rentacarkosovo goaloo
Hi! Someone in my Facebook group shared this website with us so I came to check it out. I’m definitely loving the information. I’m book-marking and will be tweeting this to my followers! Outstanding blog and wonderful design and style. jet bet
Woh I like your articles , saved to fav! . 티비위키 새주소