Every fourth business executive in Southeast Asia (SEA) prefers not to flag a lack of understanding when discussing cybersecurity issues. A recent Kaspersky study also reveals one in ten C-level managers has never heard of threats such as Botnet, APT, and Zero-Day exploits. The same proportion appeared to be unfamiliar with cyber security concepts like DecSecOps, ZeroTrust, SOC, and Pentesting.
According to a PwC study, while backing cybersecurity in every business decision has already become the norm in every other company, more than half of executives lack confidence that their cyber spending is being allocated to the most significant risks their organization is facing. Kaspersky conducted their own research to help IT and C-level find common ground and explore the root of their misunderstandings, where a total of 300 executives from the SEA region were surveyed.
The Kaspersky poll indicates that C-suite sometimes struggles to understand their IT security peers and are not always ready to show their confusion. Thus, 26% of non-IT executives here say they would not feel comfortable flagging that they don’t understand something during a meeting with IT and IT security.
Although most of them hide their confusion because they prefer to clarify everything after the meeting or choose to figure everything out by themselves, more than half (55%) don’t ask additional questions because they don’t believe their IT peers will be able to explain it in a clear way. Almost two in five also feel embarrassed revealing they don’t understand the topic and 42% don’t want to look ignorant in front of their IT colleagues.
Also, even though all surveyed top managers from SEA regularly discuss security-related issues with IT security managers more than one-in-ten respondents have never heard of threats such as Zero-Day exploit (11%), Botnet (9%), and APT (9%). At the same time Spyware, Malware, Trojan and Phishing appeared to be more familiar for top-managers.
More than one-in-ten top managers here admit they have never heard of cybersecurity terms like DecSecOps (10%), SOC (10%), Pentesting (10%), and ZeroTrust (6%).
“Non-IT top management do not have to be experts in complex cybersecurity terminology and concepts and IT security executives should keep this in mind when communicating with the board,” comments Sergey Zhuykov, Solution Architect at Kaspersky.
“To establish efficient cooperation CISO should be able to focus C-level attention precisely on meaningful details and clearly explain what exactly the company is doing to minimize cybersecurity risks. In addition to communicating clear metrics to stakeholders, this approach requires offering solutions instead of problems,” says Zhuykov.
“On the other end of the communications spectrum, only 6% of IT security professionals in SEA admit facing difficulty in discussing aspects of their work to the C-level. This means the majority of our technical workforce deem that their updates are understood by the decision makers. To bridge this dangerous gap, security teams should also incorporate effective tools – real life examples and use of reports and numbers – to ensure that discussions are done effectively,” adds Chris Connell, Managing Director for Asia Pacific at Kaspersky.
To ease the communication between IT security and business functions within the company, Kaspersky recommends the following:
- IT security should be positioned as a driver for growth and innovation in the organization. To achieve this the IT security team should move away from prohibitive tactics and rather explain how the business can achieve its goals while mitigating cybersecurity risks.
- CISO should actively engage in operational activities and build relationships with the company’s stakeholders. While fewer than 20% of CISOs have established partnerships with key executives in sales, finance, and marketing, it is hard for them to stay abreast of the needs of the business.
- When communicating with the board, use arguments based on an overview of threats by experts, your company’s attack status and best practices.
- Explain to the board what the main responsibilities of the IT security team are. If possible, provide them with an opportunity to walk in a CISO’s shoes to get insights on the most relevant IT security challenges.
- Allocate cybersecurity investments in tools with proven efficacy and ROI. This means tools that lower the level of false positives, and reduce times of attack detection, the time spent per case and other metrics are important to any IT security team.
Kaspersky in Southeast Asia also has launched a Buy 1 Free 1 promo to help SMBs and midrange enterprises in beefing their cybersecurity capabilities. Businesses can now enjoy two years of enterprise-grade endpoint protection for the price of 1 with Kaspersky Endpoint Security for Business or Cloud or Kaspersky Endpoint Detection and Response Optimum, with 24×7 phone support. Interested customers can reach out to [email protected].
The full report and more insights on communications issues between C-level and IT security managers are available via the link.
Methodology
The research among Non-IT or IT security workers was conducted by Censuswide research consultancy commissioned by Kaspersky. The quantitative online research was undertaken amongst top-management and C-level who discuss security-related issues with IT or IT-security managers at least once a year. Researchers interviewed 2,300 employees, 300 were from Southeast Asia, from global businesses with more than 50 employees, with representation across 25 countries. Respondents were questioned on their organization’s perceived IT readiness, communication between IT staff and non-IT executives, and consequences resulting from miscommunication.