Teleperformance (TP) in the Philippines, a multi-awarded global digital business service company, made it to the top of the country’s first industry list of the Philippines Best Workplaces™ in information technology and business process management (IT-BPM).
The high-profile list, curated by the Information Technology and Business Process Association of the Philippines (IBPAP) and Great Place to Work®, recognizes people-first companies catering to and excelling in different sub-sectors, such as, but not limited to, business process outsourcing (BPO) and information technology (IT) & software development. The company must also be certified as a Great Place to Work® to be eligible for the recognition.
Out of the thirty exceptional employers on the list, Teleperformance placed fourth. The company’s nomination and subsequent victory in the IT-BPM category were also possible by Teleperformance’s certification as a Great Place to Work® for six straight years.
“Our company’s continued inclusion in the GPTW roster is a testament to the reliable procedures and exceptional work ethics being employed by our incredible team at Teleperformance. Our workplace’s philosophy of prioritizing employees’ welfare has allowed the same people to sustain pride in the organization,” said Chief Executive Officer Francisco Lara.
Chief People Officer Jeffrey Johnson also recognized the company’s initiatives that further made the achievement possible. “Grassroots-led initiatives in the company, such as TP women and TP Pride, have ensured that the needs of employees across different sites nationwide are being met. Teleperformance maintains its identity as a safe space for all, regardless of individual characteristics.”
Teleperformance’s 2023 global results indicate a significant increase in the number of GPTW-certified sites. With recognition in over 72 countries, 99% of TP’s 410,000 global employees are now formally employed by a Great Place to Work®-certified company. Additionally, the company had one of the highest Trust Index score among businesses with over 100,000 global employees — solidifying its reputation in the industry as a people-first employer.
According to TP’s Great Place to Work® certification, 89% of employees confirmed that they are equipped with ample resources at work to execute their jobs, while another 85% expressed their satisfaction with the training they have been receiving from Teleperformance.
Through Teleperformance’s Diversity, Equity, & Inclusion (DE&I) initiatives, a number of progressive programs were able to be established, such as, an inclusive Health Maintenance Organization (HMO) policy, an industry-recognized HIV awareness program, and several training on gender sensitivity and empowerment, to name a few.