Management & Digital; Melissa Joy Valdez, Head of Customer Relationship Marketing & Loyalty; and Lea
Maranan, BPI Wealth’s Head of Experience Management.
The Bank of the Philippine Islands (BPI), a trailblazer in digital banking, continues to receive widespread recognition for its pioneering innovations in enhancing digital customer experiences.
BPI was recently recognized by The Digital Banker, an esteemed international financial news and research provider. Their awards acknowledge banking excellence worldwide, celebrating innovators who set new standards by digitally transforming to enhance banking experience to customers.
At the Digital CX Awards ceremony held in Singapore, BPI emerged triumphant, securing the following top honors:
- Best Use of AI for Customer Experience
- Best Digital CX for Social Channels
- Best Digital Customer Experience for Account Opening and Customer Onboarding in Wealth Management
- Best Wealth Manager for Digital Customer Experience in the Philippines
- Best Digital General Insurance for Express Protect (BPI MS)
- Best Digital Insurance Product for CX for PamilyaProtect (BPI AIA)
Moreover, BPI was recognized as “Highly Acclaimed” in various categories:
- Excellence in Omnichannel Experience
- Outstanding Chatbot Customer Experience
- Outstanding Digital CX – Retail Loans Banking
- Best Cloud Initiative for Digital CX
In 2023, there were over 210 million transactions from more than 7 million total users on BPI’s digital platforms.
“We are honored to receive these awards from The Digital Banker. These recognitions reflect our dedication to delivering seamless, meaningful, and innovative customer experiences across all touchpoints,” said TG Limcaoco, BPI President and CEO. “Our commitment to harnessing cutting-edge technologies remains steadfast as we strive to deliver exceptional value to our stakeholders. We hope to continue making a positive impact in the society, aligned with our vision of helping build a better Philippines – one family, one community at a time.”
BPI continues to improve its digital services, updating client engagement platforms for a better and safer banking experience.
Ichiro Iwabuchi, President and CEO of BPI MS shared, “By securing this award, we deliver a vital message to our policyholders. BPI MS remains steadfastly committed to preserving and safeguarding the value of their hard-earned assets, especially during the most challenging and unfortunate times.”
the award.
For BPI AIA, CEO Karen Custodia said, “We are honored to receive recognition for PamilyaProtect. This award reaffirms our belief in empowering Filipino families with convenient and affordable insurance coverage, safeguarding the well-being of every household, and providing peace of mind and security in times of need.”