Insular Life, now InLife, the country’s first and largest Filipino life insurance company, won two awards at the 2024 Insurance Asia Awards: its 8th Domestic Life Insurer Award and the Digital Transformation Initiative of the Year Award – Philippines featuring its Agile Academy.
In her acceptance speech during the awards ceremony held on July 9 at the Marina Bay Sands in Singapore, InLife Executive Chairperson Nina D. Aguas thanked InLife’s policyholders for their trust and loyalty, and the employees and agency force for their dedication. “This achievement is a testament to our 114-year legacy of excellence and dedication. Your faith in us inspires and motivates us to continue delivering the highest standards of service… to A Lifetime for Good!”
InLife ended 2023 with significant growth, climbing from 9th to 6th place in New Business Annualized Premium Equivalent (NBAPE), expanding its market share from 3.64% to 6.04%. It has heavily invested in customer-centricity through market research, customer feedback and data analytics, tailoring its products and services to meet its customers’ changing demands.
InLife established its Agile Academy to foster an Agile mindset among employees, promoting collaboration, and enhancing productivity and innovation through Mission Based Teams (MBT). The InLife App and InLife Compass Super App, developed through the activation of MBTs, facilitate policy management and agent productivity. These digital platforms have significantly improved customer interaction and operational efficiency.
Insurance Asia Awards said it recognized insurance companies that have “achieved outstanding milestones, set new benchmarks, and demonstrated remarkable innovations in the industry. It honored the innovative spirit of the insurance sector, showcasing companies that have redefined traditional boundaries through groundbreaking initiatives and made a profound impact on their customers.”
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