In the dynamic realm of business process outsourcing (BPO), one remarkable leader stands at the helm, steering Cognizant’s Asia Pacific (APAC) Intuitive Operations and Automation (IOA) to unprecedented levels of growth and innovation. Meet Jose Luis “Joey” Marquez, the driving force behind the company’s success.
Joey’s strategic brilliance and unyielding commitment to excellence have transformed Cognizant’s APAC IOA into a powerhouse, reaching new heights in the region. His leadership philosophy, embodied in the mantra #BestTeamEver, draws inspiration from David Burkus’s book, emphasizing the collective strength of a dedicated team.
Under Joey’s guidance, the APAC IOA has excelled in operational Gen AI, established emerging talent hubs, boosted employee retention and performance, and optimized operational costs.
The team’s outstanding achievements extend to healthcare customer experience management (CXM), clinical services, digital finance, banking CXM, HR services, and a spectrum of domains including insurance, life sciences, retail, travel, hospitality, technology, content moderation, cloud infrastructure services, IT, and language services.
Joey’s persistent leadership style, encapsulated by the Filipino term “makulit,” has been pivotal in navigating challenges and propelling the company forward. His inspirational leadership has been a driving force, fostering a culture of excellence and innovation within Cognizant.
Reflecting on the accomplishments of 2023, Joey highlights the strategic milestones achieved, culminating in joyous year-end celebrations. As Cognizant Philippines gears up to mark its 15th year of operation in 2024, the anticipation for even greater achievements resonates throughout the organization.
As Cognizant continues to flourish under Joey’s guidance, the future holds the promise of an exhilarating journey. His visionary approach ensures that Cognizant remains a trailblazer in BPO, technology, and innovation within the APAC region, solidifying its position as a beacon of success. With Joey at the helm, the trajectory of Cognizant’s success is set to soar to new heights in the coming years.