GCash, the country’s leading financial super app and cashless ecosystem, reaffirms its commitment to trust, security, and collaboration with customers, stakeholders, and law enforcement to ensure a safe and secure digital economy for the Philippines.
At GCash, consumer protection will always be our top priority. As such, we employ robust security measures and invest in cutting-edge security technologies, such as DoubleSafe, to strengthen our platform and stay ahead of evolving threats. DoubleSafe is an innovative feature that utilizes face ID technology that verifies liveliness, thus ensuring only registered account holders can access their accounts.
Our strong public awareness and customer education campaign #GSafeTayo, which aims to continuously inform users on how to identify and avoid scams, complements these tech investments. This ongoing educational initiative has significantly contributed to the increased vigilance and proactive reporting among users.
“As cybercriminals continue to evolve in sophistication, our company has adopted a two-pronged approach: We provide our customers with the necessary information and resources to protect themselves, and we remain committed to investing in cutting-edge technologies to ensure secure and effortless transactions,” said GCash chief information and security officer (CISO) Miguel Geronilla. He also acknowledged the global nature and scope of the problem, and pointed out that the Philippines’ high rate of online activity and internet penetration was a contributing influence to the prevalence of cyberfraud.
GCash commitment to ensuring a safe digital ecosystem is further reinforced through our partnerships with the Cybercrime Investigation and Coordinating Center (CICC), the Philippine National Police (PNP), the National Bureau of Investigation (NBI), and other law enforcement agencies, to ensure that reported cases are addressed swiftly and effectively. In 2024, joint operations between authorities and GCash led to numerous arrests on cybercrime charges, reflecting the success of these collaborations.
“We are grateful for our continued partnership with the country’s law enforcement agencies and for the opportunities to augment and support their efforts in combating cybercriminality,” adds Geronilla. “At GCash, we uphold the vision of a secure digital financial ecosystem that mirrors the government’s commitment to protecting the interests and safety of its citizens.”
Aligned with our mission of Finance For All, an essential facet to financial inclusion is ensuring that we maintain a safe digital platform for Filipinos—no matter their background, and wherever they may be in the world—that they can transact and manage their finances with ease. Our dedication to providing a secure digital financial ecosystem remains unwavering as we continue to innovate and adapt to the evolving landscape of cyber threats. Our goal is to provide a seamless and secure experience for all our users, contributing to a more resilient and trustworthy digital economy in the Philippines.
Should any user encounter suspicious activities, GCash urges them to report these through the official GCash Help Center at help.gcash.com or via the app by contacting the customer service chatbot, Gigi, and typing “I want to report a scam.” Alternatively, users may call the GCash hotline at 2882 for assistance.