AirAsia Philippines wishes to remind all guests as well as the public to remain vigilant against scams involving fake airline customer service contacts circulating on social media.
These scams involve individuals or fake pages pretending to represent AirAsia and offering assistance with flight bookings, refunds, rebooking, or travel concerns. In many cases, scammers ask customers to provide personal information or make payments through unofficial channels.
AirAsia strongly advises the public to avoid contacting customer service numbers found on unverified sources, to be cautious of any links received via WhatsApp or other messaging platforms and to refrain from sharing personal information, booking references or payment details with parties whose identity cannot be confirmed.
AirAsia strongly advises guests to transact only through official AirAsia platforms and verified channels to avoid becoming victims of online fraud.
With the growing number of Filipinos booking travel online, scammers are increasingly targeting passengers through fake social media pages, impersonation accounts, and messaging apps such as Facebook Messenger, Viber, Telegram, and WhatsApp.
Travelers are encouraged to remain cautious and report suspicious activities immediately.