Travel Advisory: Extended Flexibility options are now available for all existing AirAsia flight bookings with departures until 31 May 2020

All AirAsia guests with existing flight bookings made on or before 22 March 2020 with a departure date between 23 March and 31 May 2020 will now be able to select from a range of extended flexibility options for future travel. Eligible guests can now select from the following flexible travel options immediately, using the…

Travel Advisory: AirAsia extends flexibility options for existing flight bookings with departures until 30 April 2020 amidst COVID-19 outbreak

AirAsia is offering extended flexibility options for ALL existing flight bookings made on or before 22 March 2020 with a departure date between 23 March and 30 April 2020 (excluding Thailand and India domestic flight bookings operated by Thai AirAsia, airline code FD and AirAsia India, airline code I5). Eligible guests can now select from…

Teleport committed to moving cargo, focuses on moving medical supplies for frontliners

In view of the travel restrictions imposed by Malaysia and other countries, Teleport, the cargo and logistics platform of AirAsia, is focusing its operations on transporting medical aid and protective equipment intended for hospitals or frontline emergency responders. Teleport CEO Pete Chareonwongsak said, “While it is business as usual for Teleport, we need to also…

Travel Advisory: AirAsia cancels select flights as PH government implements enhanced community quarantine

In compliance with the Philippine government’s directive imposing travel restrictions due to the current public health situation, AirAsia is cancelling all its domestic flights to/from the Ninoy Aquino International Airport and to/from the Clark International Airport until 14 April. International flights from both said airports will also be cancelled starting 20 March until 14 April.…

AirAsia to mount Puerto Princesa recovery flights

AirAsia is set to mount special recovery services from Puerto Princesa to Clark and Cebu for passengers affected by the government’s recent restrictions on travel due to the current public health situation. Select flights will resume from Puerto Princesa to Clark between  March 16 to 19. Services from Puerto Princesa to Cebu will be available…

AirAsia cancels select flights as PH government implements new travel restrictions

In compliance with the Philippine government’s directive imposing travel restrictions due to the current public health situation, AirAsia is cancelling its domestic flights to/from the Ninoy Aquino International Airport in Manila from 15 March to 14 April. AirAsia’s domestic flights to the Mactan Cebu Airport, domestic flights to and from the Kalibo International Airport, as…

AirAsia opens Emergency Help Desk in Manila

AirAsia is opening an emergency help desk in Manila to assist guests whose travel plans are affected by a disrupted service following the Covid-19 outbreak. During this time of higher-than-usual volume of queries and requests, we continue to work tirelessly to best assist our guests, and would like to thank them for their kind understanding.…

Travel Advisory: AirAsia offers no penalties for voluntary travel changes for all domestic and international flights in the Philippines

AirAsia is offering its guests the option to make voluntary changes to their travel plans at no cost for domestic and international flights in the Philippines. AirAsia is making provisions for guests with bookings issued prior to 12 March and for travel until 14 April, as follows: 1. Move flight: One-time flight change to a…

AirAsia cancels domestic flights from Manila as PH government implements new travel restrictions

In compliance with the Philippine government’s directive imposing travel restrictions due to the current public health situation, AirAsia is cancelling its domestic flights to/from the Ninoy Aquino International Airport in Manila from March 15 to April 14. Flights not bound for Manila out of other AirAsia’s hubs in the Philippines–Clark, Cebu, and Kalibo–will continue their…

Travel Advisory: AirAsia extends period of credit account redemption for selected destinations

AirAsia is extending the period to obtain credit accounts for guests with flight bookings until 30 April to/from selected destinations, including China, Hong Kong, Macau, Japan, Korea and Taiwan. AirAsia‌ ‌is‌ also ‌making‌ ‌provisions for guests‌ ‌who are unable to travel due to their recent travel history, nationality or travel restrictions imposed by various governments,…