BSP Recognizes PSBank For Top-Quality Customer Service At Pagtugon Awards

Pagtugon Award. In photo (L-R) BSP Monetary Board Member V. Bruce Tolentino, PSBank First Vice President and Customer Experience & People Development Group Head Mary Jane Valero, PSBank President Jose Vicente L. Alde, and BSP Governor Dr. Benjamin Diokno

The Bangko Sentral ng Pilipinas (BSP), at its recently-held 2019 awards ceremony and appreciation event for stakeholders, once again recognized Philippine Savings Bank (PSBank) for its outstanding customer focus and service – granting the thrift-bank arm of the Metrobank Group its 4th Pagtugon award since 2015.

The award underscores the bank’s commitment in responding to, and addressing customers’ concerns referred by the BSP. This accolade also affirms PSBank’s longstanding mission to be at the forefront of excellence in the industry, where customer-centricity guides and fuels all its initiatives, products, services, and strategic innovations.

Outstanding Partner in Digital Transformation Award. In photo (L-R) BSP Monetary Board Member V. Bruce Tolentino, PSBank Senior Vice President Marketing Group Head Emmanuel Tuazon, PSBank President Jose Vicente L. Alde, and BSP Governor Dr. Benjamin Diokno

 

In the Thrift Bank category, The BSP also awarded PSBank for being an “Outstanding Partner in Digital Transformation” for its effective adoption of digital strategies, which integrate improvements in processes and procedures, changing and shaping customer journeys with the use of technology.

PSBank was also recognized as a finalist in two other categories. It was considered for the “Special Citation for Prudential Reporting Innovation” for the bank’s participation in the Financial Institution Portal pilot run, and for the “Outstanding Partner for Children’s Savings Mobilization” due to its consistent initiatives to develop the habit of saving among the youth, through the Banking on Your Future (BOYF) Kiddie and Teen Account Program.

PSBank President Jose Vicente Alde, in a special message, said that these awards are testament to the bank’s goal of providing an empowered customer experience for its clients at every encounter, which in turn inspires confidence in the institution.

“At PSBank, our customers always come first. With a deep understanding of their rapidly-evolving needs and agile lifestyles, we work with purpose to ensure that we are there to offer them the best products and personalized services, at every step of the way. This approach forms part of our mission as we continue to break ground in the industry.” Mr. Alde said.

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